Refund and Cancellation Policy

Last updated: 15 October 2026 · ShipBind is operated by Vantaris Technologies FZ LLC

1. Free trials

Where a plan offers a free trial, nothing is charged during the trial. If you do not choose to continue, the trial simply ends.

2. Cancelling

You can cancel at any time from Plan & billing in the app, or by emailing support@shipbind.com. Your plan stays active until the end of the period you have paid for, and it is not renewed after that.

3. Changing plan

Moving up takes effect at once; you pay only the difference for the rest of the current period, with credit for the unused time. Moving down takes effect at the next billing date, and nothing is charged that day.

4. Refunds

Payments are for a period of service paid in advance and are generally not refunded for the part of a period already started. We do refund, in full or in part:

• a payment charged twice or charged in error;
• a charge made after you cancelled;
• a period in which ShipBind was not available to you because of a fault on our side.

To ask for a refund, email support@shipbind.com within 30 days of the charge with your company name and invoice number. We reply within 5 working days. An approved refund goes back to the card used, usually within 5–10 working days, and we issue a credit note for it.

5. Failed payments

If a renewal payment fails, we try again and tell the account owner. Until it is paid the account may become view-only; nothing you created is deleted.

6. Contact

support@shipbind.com · Vantaris Technologies FZ LLC, Fujairah, UAE